Phone Systems

Telephone Systems

For most businesses, a telephone system purchase is only made once every five to ten years. At some stage, the system becomes too old for replacement parts, or newer features such as voice mail, automated attendant, caller ID, or computer telephony integration that make a replacement necessary.

Most phone manufacturers offer similar products, however, what is different is the advice and service that the phone system supplier provides. At Discount Telecom, you have a team of people with years of experience to help you make the right decision. In addition, you can be assured that there is a large team of engineers ready to help you when you need it most, whether it is for a new phone system installation, a re-location or a simple service. Discount Telecom has forged relationships with all the local long distance and internet providers, which can help speed up the resolution to a problem or the critical timing needed when changes are needed.

Many businesses and organizations in Sarasota and Manatee have trusted Discount Telecom to supply their phone systems and peripherals. A long list of referrals is available upon request. The best recommendations come from the people who are using the equipment and have experienced the service.

Auto Attendant

An auto attendant can be used to answer your calls directly or on an overflow in the event your receptionist is unavailable. During closed hours, an auto attendant will answer, state business hours, provide information, allow your employees to receive messages, and, if needed, emergency notification or urgent messages for on-call personnel.

Voice-mail & Features

A lost call could mean lost business. Can your business afford this? Discount Telecom provides a range of voice mail systems that can compliment an existing system or can be provided with the purchase of a new system. They vary in complexity from a simple "I'm away from my desk or on the phone, please leave a message after the beep", to solutions that can take a voice mail message, create it into computerized wave file and then send it to you as an e-mail with an attachment. You can then open your e-mail on your multimedia PC or notebook (anywhere in the world) and listen to the message.

Automatic Call Distribution (ACD)

ACD can be programmed to distribute calls to equalize call time, or call count among available members in a department. ACD's can also be programmed to send call information records that can be processed by an external device. ACD's have supervisory functions such as call monitoring, call queuing, agent help and call statistics.

Computer Telephony Integration (CTI)

The phone system can be integrated with your computer network to provide customer information automatically from an incoming phone call, using caller ID. The ability to out dial using your existing database is also an option.

Evaluation of Existing Telephone Lines & Long Distance 

Are your monthly telephone bills expensive? Would you like them to be less without having to give up anything? If the answer is "yes", then you should speak to Discount Telecom. There may be substantial savings to be made. For example, if expansion of your telephone lines is needed, initially a local T1 will allow you to increase the number of lines less expensively. Evaluating your current long distance charges, usually can result in a substantial saving as well.

You may have a long distance or out of state phone agreement to communicate regularly with another branch or office. You may find that switching carrier may substantially reduce the rental charges. You may also find that your voice conversations can ride along with any existing data pipes or via the internet, which can mean you may not need a phone agreement at all. See IP telephony for more details.

Free Demonstrations

There are literally hundreds of different features and benefits available in a modern telephone system. If you would like to know more about them, or a system ideal for your organization, please call Shawn Turner (President) who would be happy to provide you with a more detailed explanation or a demonstration of the product at our offices.